Reviews

July 28, 2026 Monday 7am: My 2006 Toyota Sienna A/C died in severe heat: 104 locally. Was referred by my son who got work done previous year.  By 11am  received text estimate with complete outline of AC fixes and cost, and other vehicle recommends which I turned down for present.  After choosing via text, it showed the final cost of what I chose, and what I didn't choose, and the totals for each. I signed, and called in to Michael to confirm work to be done by next evening Tues (One day later) as we needed it done by Wed. (2 days later for leaving town back to California). 11:30, called local toyota dealer for comparative estimate which turned out lower, but would take 2-3 days just to get the parts. Tues: 5pm, After speaking in person with Michael and the extra work needed that was not Itemized in the Toyota comparison. He revised the estimate lower that was a happy medium for both parties. And it was done several days AHEAD of what Toyota Dealership would have done only a mile away. Very happy with the work done, and Michael & Jordans personal communications. . Only caution, is that if your on limited budget, to get a second opinion for items you may not be clear on. I give them 5/5 STARS for Repair, Service, and Quick turn around 1 day. WOW. Also received a neat pen with fidget spinner on it. Sincerely James & Wendy Fiala Downey, Ca.

Hi Jim! We appreciate your detailed review! It's fantastic to hear that you were pleased with our repair service and the clear communication with Michael and Jordan. Although we may not have been the cheapest option, we always strive to provide top-quality service and a quick turnaround. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at (913) 393-0700. Safe travels! -Michael

- Smith Specialty Automotive

Excellent service and on time!

Thank you for your excellent review, Doug! We're thrilled to hear that you had a great experience with our service. If there's anything else we can do for you, don't hesitate to reach out. We're just a phone call away at (913) 393-0700. Thanks again! -Michael

- Smith Specialty Automotive

Friendly interaction. Clear estimate of service procedures and costs. No upsale pressure. They did what they said they would do.

Thank you for taking the time to leave us such a positive review, Michael! We are thrilled to hear that you had a great experience with us. If you have any further questions or need any additional assistance, please don't hesitate to reach out to us at (913) 393-0700. We look forward to serving you again in the future! -Michael

- Smith Specialty Automotive

The employees were very polite and helpful I will be customer from now on

John, we're thrilled to hear about your positive experience with our team! Thank you for choosing us as your trusted service provider. If you have any questions or need assistance in the future, please don't hesitate to reach out to us at (913) 393-0700. We look forward to serving you again soon! -Michael

- Smith Specialty Automotive

Thank you for the 5-star rating, William! We are thrilled to hear about your positive experience. If you have any questions or need further assistance, please don't hesitate to reach out. Our team is here to help! Give us a call at (913) 393-0700. -Michael

- Smith Specialty Automotive

Michael and team are always great. Timely, complete and fair.

Thank you, Mark, for your awesome review! We're thrilled to hear that our team consistently provides exceptional service. We appreciate your feedback and loyalty. If you ever have any questions or need assistance, please don't hesitate to reach out at (913) 393-0700. Thanks again! -Michael

- Smith Specialty Automotive

Very appreciative of your work in helping.a 79 year old who was stranded.

Thank you for taking the time to leave such a positive 5-star review! We are glad to hear that we were able to assist you and your loved one in their time of need. It is always a pleasure to help our customers, regardless of their age. If you ever find yourself in need of our services again, please don't hesitate to reach out. You can always contact us at (913) 393-0700. Take care! -Michael

- Smith Specialty Automotive

Thank you for your 4-star rating, Dorene! We appreciate feedback from our customers. If you have any further comments or suggestions, please don't hesitate to reach out to us at (913) 393-0700. We value your business! -Michael

- Smith Specialty Automotive

Ran down shop in a ran down area which doesn’t explain higher than dealership markup on readily available parts ex. Lugnuts. Labor is no bargain either in relation to bigger, cleaner, annd more professional shops. Unapologetic and offered no reasoning behind said complaints outside this is our markup. Anyone in sales would love to sell things at a 5 to 1 mark but this is the reason people don’t trust mechanics.

Clint, we're disappointed to hear about your experience. We strive to provide competitive pricing for our high-quality parts and services. We apologize for any miscommunication regarding our markups. We value transparency and would be happy to discuss any concerns further. Please reach out to us at (913) 393-0700. -Michael

- Smith Specialty Automotive

Had them do shocks/struts on my car today. Completely reasonable pricing and good service, was thrilled to get such quick turnaround from RFQ to work being done, expected to have to set an appointment a week out but it all got done the next business day. Appreciated!

Thank you for your 5-star review, Dirus! We are thrilled to hear about your positive experience with our team. At our shop, we strive to provide efficient service without compromising quality. If you need anything else or have any questions, please don't hesitate to reach out. We're here to help! -Michael (913) 393-0700

- Smith Specialty Automotive